Legal
Terms of Service
The terms on which Neosphyr Ltd sells licences and operates this website.
Neosphyr Ltd
Version 1.0 · Effective 27 September 2026
1. Who we are and how to contact us
Neosphyr Ltd is a company registered in England and Wales.
| Company number | 17473213 |
| Place of registration | England and Wales |
| Registered office | 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom |
| info@neosphyr.com | |
| Website | https://www.neosphyr.com |
| VAT number | Not currently VAT-registered |
2. These terms
2.1 What these terms cover
These Terms of Service govern:
(a) your use of our website; and (b) the purchase of licences to our software products.
Your use of the software itself is governed separately by our End User Licence Agreement, and our handling of personal data by our Privacy Policy.
2.2 If you are a consumer
Certain provisions apply only if you are a consumer — an individual buying wholly or mainly for purposes outside your trade, business, craft or profession. These are marked "Consumers only".
Nothing in these terms affects your statutory rights.
2.3 Changes to these terms
We may amend these terms. The version in force is the one published on our website when you place your order, and that version governs your order. Changes do not apply retrospectively to orders already placed.
3. Using our website
3.1 Availability
We aim to keep the website available but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the website for business or operational reasons, and will give reasonable notice where we can.
3.2 Acceptable use
You must not misuse the website, including by attempting to gain unauthorised access to it, introducing malicious code, or using automated means to extract content beyond ordinary search-engine indexing.
3.3 Our content
All content on the website is owned by us or our licensors and is protected by copyright. You may view and print pages for your own use. You may not reproduce our content commercially without our consent.
3.4 Links to other sites
Where our website links to third-party sites, those links are provided for information only. We do not control and are not responsible for their content.
4. Buying, and your account
4.1 You do not need an account to buy
You buy a licence through our checkout. Your licence is issued to the email address you give at checkout, and the licence key is sent to that address. Keep that address current and accessible: it is how we identify your licence and how we contact you about renewals.
Where we provide an account area at https://www.neosphyr.com/account, you may use it to view your licence, manage the individuals holding seats, and cancel.
4.2 Keeping your licence secure
Your licence key is personal to you and is what authorises use of the software. You are responsible for keeping it confidential and for use made of it. Tell us immediately at info@neosphyr.com if you believe your licence key or account has been compromised.
4.3 Eligibility
You must be at least 18 years old to purchase a licence.
4.4 Free trials
You may start a free trial of a product without making a purchase, as described in clause 6 of the EULA. These terms and the EULA apply to free trials, except for the clauses that concern payment, licence periods and refunds. We do not currently offer a permanently free version of any product.
4.5 Where we sell
We sell worldwide. Prices are in pounds sterling.
Our payments are processed by Stripe, acting as merchant of record for the sale. This means Stripe is the seller of record for tax purposes and is responsible for charging, collecting and remitting VAT, sales tax and equivalent local taxes on your purchase, at the rate applicable where you are. The tax you pay, and the total you are shown, are therefore determined at checkout, and the invoice you receive is issued on that basis.
If you are buying from outside the United Kingdom you keep the benefit of any mandatory consumer protection law that applies where you live. You remain responsible for any charge imposed in your own country that is not a tax on the supply itself.
5. How a contract is formed
5.1 Our website is an invitation to buy
The display of products and prices on our website is an invitation for you to make an offer, not an offer by us.
5.2 The order process
Before you place your order you will be shown, on the order page and directly before you confirm:
- a description of the product and its main features;
- the version(s) of Autodesk® Revit® with which it is compatible, and the licensing and activation measures that apply to it;
- the total price, including VAT where applicable, and the amount and frequency of each recurring payment;
- the duration of the licence and how it renews;
- how to cancel, and — for consumers — the circumstances in which the right to cancel is lost.
You will then be asked to confirm your order by clicking a button marked "Order with obligation to pay" or equivalent wording making clear that placing the order creates an obligation to pay.
5.3 Acceptance
A contract is formed when we send you an order confirmation by email. If we cannot accept your order we will tell you and will not charge you.
5.4 Confirmation of your order
We will send you, by email, a confirmation of your order containing:
- confirmation of the contract and of the product, price and licence period;
- a copy of, or a link to, the End User Licence Agreement in force at the time of your order;
- for consumers, the cancellation information and the model cancellation form; and
- for consumers, a record of your consent to the Software being supplied before the end of the cancellation period and of your acknowledgement that the right to cancel would be lost.
We will send this before the Software is made available to you, or as soon as reasonably possible afterwards.
5.5 If we get the price wrong
If we have mispriced a product and the error is obvious and could reasonably have been recognised by you as a mispricing, we may cancel the order and refund you in full.
6. Prices and payment
6.1 Prices
Prices are in pounds sterling (GBP) and are those displayed at the time you place your order.
Consumers only: prices shown to you include VAT where applicable and all unavoidable charges. No additional fee is added at checkout.
6.2 Payment
Payment is taken through Stripe, which acts as merchant of record as described in clause 4.5. By providing card details you authorise the charging of the licence fee and each subsequent renewal until you cancel. We do not receive or store your full card details.
6.3 Recurring payments and renewal
Licence and renewal terms, including how to cancel and the notice we give before each renewal, are set out in clause 7 of the EULA and apply to your purchase.
6.4 Invoices
You will receive an invoice or receipt for each payment. Because Stripe acts as merchant of record, that invoice is issued by Stripe and shows the tax charged on the supply; our company details are as set out in clause 1.
7. Cancellation and refunds
7.1 Consumers only — your statutory right to cancel
You have a right to cancel within 14 days of entering into the contract. Because the software is supplied by download, that right is lost once supply begins, provided you have given express consent to supply beginning early and acknowledged that the right will be lost. Full details, including how to cancel, are in clause 8 of the EULA.
7.2 Our 14-day refund guarantee
Separately from any statutory right, we offer all customers a 14-day money-back guarantee on their first paid licence for a given product, with no reason required. It does not apply to renewals, or to a repeat purchase of a product for which you have already claimed. The full terms are in clause 9 of the EULA.
7.3 Refund method and timing
Refunds are made to the original payment method within 14 days of us accepting the cancellation or refund request.
8. Our responsibility
8.1 Liability we never exclude
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which it would be unlawful to limit or exclude.
8.2 Liability for the software
Our responsibility in relation to the software itself is set out in clause 11 of the EULA, which applies in place of this clause 8 in respect of the software.
8.3 Liability for the website
Consumers only: we are responsible for foreseeable loss and damage caused by our breach of these terms. We are not responsible for unforeseeable loss.
Business customers only: subject to clause 8.1, we are not liable to you for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss arising from your use of the website, and our total liability arising from your use of the website is limited to £1,000,000.
9. Events outside our control
We are not responsible for failure or delay in performing our obligations caused by an event outside our reasonable control. If such an event occurs we will tell you and take reasonable steps to minimise its effect. If it continues for more than 30 days, either of us may cancel the affected licence and we will refund the unused portion of what you have paid.
10. Complaints and dispute resolution
10.1 Contact us first
If you have a complaint, please contact us at info@neosphyr.com. We will acknowledge it within 5 business days and aim to resolve it within 20 business days.
10.2 Data protection complaints
Complaints about how we handle personal data are dealt with under our Privacy Policy, which sets out a separate process and timescale.
10.3 If we cannot resolve it
Consumers only: we are not currently a member of any alternative dispute resolution scheme. If we cannot resolve your complaint through the process in clause 10.1, you are free to bring court proceedings. Nothing in these terms requires you to use alternative dispute resolution, or prevents you from going to court.
11. General
11.1 Severance
If any provision of these terms is found unlawful or unenforceable, the remainder continues in force.
11.2 Third parties
No one other than you and us may enforce these terms.
11.3 Governing law and jurisdiction
Consumers only: these terms are governed by the law of England and Wales. You may bring proceedings in England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings there. If you live outside the United Kingdom, you keep the benefit of any mandatory consumer protection law that applies where you live.
Business customers only: these terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.
Neosphyr Ltd · Registered in England and Wales · Company no. 17473213 · Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Autodesk and Revit are registered trademarks of Autodesk, Inc. We are not affiliated with or endorsed by Autodesk, Inc.